Help and support
Four ways to get an answer, fastest first.
1. The questions we are asked most
What we take, what we can't, how the price is set, and what happens on the day.
2. Message us from any page
Every page on this site has a support button in the corner. It opens a thread with our team — no account needed to start one, and your pickup details come with it if you have one.
3. WhatsApp
Prefer to chat from your phone? Message our team on WhatsApp. You can send a photo of what is going and ask anything about a pickup.
4. Email
Write to [email protected]. If something sent you to a page that does not exist, tell us the link you followed — that is how we find a broken one.
About a pickup that is already booked
Open it in your account: the crew, the window, live tracking on the day, and the message thread for that job are all on the pickup itself.
Driving for Zeft
Questions about applying, documents or payouts are answered on the hauler page.
Still need a price? Send a photo and you get one number back before anyone comes out.